Shipping and Delivery Policy

At Cloud Sparkle Technologies Private Limited, we are committed to delivering our services efficiently and on time. This policy outlines the timelines and methods for shipping and delivering both digital and physical products/services.

1. Digital Services and Products

  • Delivery Method: Digital services, such as IT training materials, software tools, and reports, are delivered via secure email or a dedicated client portal.
  • Timeline:
    • Access to training programs: Within 24 hours of payment confirmation.
    • Software or digital tools: Within 48 hours of purchase.
  • Notification: You will receive an email confirmation with access details or download instructions upon successful processing.

2. Physical Products (If Applicable)

  • Shipping Partners: We collaborate with trusted courier services to ensure secure delivery.
  • Shipping Timeline:
    • Orders within India: 3–7 business days.
    • International orders: 7–15 business days.
  • Tracking: A tracking ID will be shared once the order is dispatched.

3. Service Delivery

  • Project-based IT Services: Delivery timelines are outlined in the service agreement, customized based on the project scope and requirements.
  • Training Sessions: Scheduled as per the agreed timetable and conducted through online or on-site platforms.

4. Delivery Delays

In rare cases of delays due to unforeseen circumstances, customers will be promptly informed, and necessary actions will be taken to minimize inconvenience.

5. Contact for Queries

For questions or concerns regarding shipping and delivery, reach out to us:

Cloud Sparkle Technologies ensures that every product or service reaches you seamlessly and on time, reflecting our commitment to quality and reliability.