VM is unresponsive but host CPU/memory is normal.

• Scenario / Problem Statement: Guest OS freezes while host metrics look fine.

• Diagnosis:

  1. Ping VM from ESXi host.

  2. Open VM console – check for OS crash/BSOD.

  3. Run esxcli vm process list to confirm VM status.

• Likely Cause: Guest OS-level hang or stuck process.

• Resolution: Attempt graceful shutdown, else reset VM. Patch guest OS/application.