Job Title: IT Support Engineer
Location: Bangalore, Mumbai, Ahmedabad
Employment Type: Full-Time
Company: Cloud Sparkle Technologies Private Limited
About Us:
Cloud Sparkle Technologies Private Limited is a growing IT Infrastructure and IT Training company dedicated to providing top-notch technical solutions and exceptional service to our clients. Operating in a startup culture, we value agility, resourcefulness, and independence in our team members. We are looking for a self-driven IT Support Engineer who can work independently, solve complex technical issues, and adapt quickly to dynamic environments. This role is ideal for someone who thrives in a fast-paced setting and enjoys taking ownership of support and troubleshooting tasks.
Job Summary:
As an IT Support Engineer at Cloud Sparkle Technologies, you’ll play a crucial role in providing technical support to our clients and internal teams. You will handle a range of IT tasks, from troubleshooting network issues to configuring software and hardware, often working independently and proactively. This role requires a strong technical skill set, customer-centric attitude, and the ability to prioritize and manage support requests in a startup environment.
Key Responsibilities:
- Technical Support and Troubleshooting
- Provide remote and on-site support to clients and internal users for hardware, software, and network issues.
- Diagnose and resolve technical problems with minimal supervision, ensuring timely resolution.
- Manage tickets and support requests independently, ensuring high-quality and prompt customer service.
- System and Network Maintenance
- Monitor and maintain IT infrastructure, including servers, routers, switches, and firewalls.
- Perform regular system updates, backups, and security checks to ensure optimal system performance.
- Collaborate with the team on setting up and managing VPNs, cloud services, and other networking tasks.
- Software and Hardware Configuration
- Install, configure, and support desktop and laptop systems, printers, and mobile devices.
- Assist with software installation, configuration, and updates for various applications.
- Provide guidance on software usage and security best practices to end-users.
- Client Interaction and Issue Resolution
- Act as the first point of contact for clients, assessing their issues, providing solutions, and ensuring client satisfaction.
- Communicate technical solutions in an easy-to-understand manner to users with varying levels of technical expertise.
- Develop and maintain strong relationships with clients, enhancing the overall support experience.
- Documentation and Reporting
- Document technical issues, resolutions, and support activities in the ticketing system.
- Create and maintain knowledge base articles, FAQs, and troubleshooting guides.
- Prepare regular reports on support metrics, common issues, and areas for improvement.
- Continuous Learning and Improvement
- Stay updated with the latest trends, tools, and best practices in IT support.
- Proactively suggest process improvements and new solutions to enhance the IT support function.
- Participate in regular training sessions and upskill in relevant technologies to better support client and company needs.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 2+ years of experience in IT support, technical troubleshooting, or systems administration.
- Proficiency in Windows, Mac, and Linux operating systems, networking, and common IT support tools.
- Strong analytical and problem-solving skills with a customer-focused approach.
- Ability to work independently, prioritize tasks, and adapt to a startup environment.
Preferred Skills:
- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Knowledge of IT security principles and best practices.
- Familiarity with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).
- Basic knowledge of scripting languages (e.g., PowerShell, Python) is a plus.
Compensation & Benefits Package:
- Salary: Competitive, based on experience and qualifications.
- Bonuses: Performance-based bonuses and incentives.
- Health Benefits: Comprehensive health insurance, including medical, dental, and vision coverage.
- Professional Development: Access to training programs, certifications, and learning resources.
- Paid Time Off: Generous vacation, sick leave, and personal days.
- Startup Culture Benefits: Work autonomously, flexible work hours, and take ownership of impactful projects.
- Growth Opportunities: Fast-paced career growth within a rapidly scaling company.
Why Join Us?
At Cloud Sparkle Technologies, we encourage a growth-oriented environment where you can take on challenges and make a meaningful impact. As an IT Support Engineer, you’ll have the chance to develop your skills while playing a key role in building and supporting a robust IT infrastructure for both our clients and internal teams.
Application Process:
If you’re a tech-savvy, self-motivated IT support professional who thrives in a startup culture, we would love to meet you. Please send your resume and a brief cover letter to hr@cloudsparkle.in with Job Title.
Cloud Sparkle Technologies Private Limited is an equal-opportunity employer.
